100% Money-Back Guarantee Policy
Last Updated: October 2025
At BizScaleX, your satisfaction is our top priority. We are committed to delivering high-quality digital services that empower your business to grow, scale, and succeed online.
To demonstrate our confidence in our work, we offer a 100% No-Risk Money-Back Guarantee on eligible services — backed by clear terms and transparency.
This policy outlines when and how refunds may be issued to ensure fairness for both our clients and our team.
1. Overview
Our Money-Back Guarantee ensures that if you are not satisfied with the quality of our service delivery within the defined project scope, you may be eligible for a full or partial refund, in accordance with the conditions described below.
This policy applies only to projects and payments made directly through BizScaleX and its authorized payment channels.
2. Services Covered
The Money-Back Guarantee applies to the following services offered by BizScaleX:
- Branding & Logo Design
- Website Design & Development (Landing Page, Business Website, eCommerce Website)
- Website SEO
- Meta Ads (Facebook & Instagram Ads)
- Google Ads
- Social Media Marketing
- Strategic Consulting
Each project must have a clearly defined scope of work, timeline, and deliverables agreed upon in writing prior to the start of the project.
3. Eligibility Criteria
A client is eligible to request a refund under this guarantee only if all of the following conditions are met:
- The project scope and expectations were clearly agreed upon in writing before the start date.
- The client has provided all necessary materials, access, and approvals required for project execution.
- BizScaleX did not deliver the agreed-upon deliverables or quality standards within the defined scope.
- The client has not requested major scope changes, new features, or revisions beyond the agreed scope.
- The refund request is submitted within 7 calendar days of final project delivery or milestone completion.
All refund requests must be made in writing and sent to bizscalex@gmail.com with a clear explanation of the issue.
4. Non-Refundable Circumstances
The Money-Back Guarantee does not apply in the following cases:
- The client changes project requirements, direction, or objectives after work begins.
- Delays or issues caused by third-party platforms, hosting, or external tools.
- Client non-cooperation, delays in feedback, or failure to provide required inputs.
- Marketing campaigns (SEO, Google Ads, Meta Ads) that have already launched or used ad spend.
- Services that have been completed, delivered, or approved by the client.
- Any custom work involving third-party licenses or external software purchases.
5. Refund Process
If you meet the eligibility criteria, our refund process is as follows:
- Submit a written refund request to bizscalex@gmail.com within 7 days of delivery.
- Our Quality Assurance and Client Success teams will review your request within 5–7 business days.
- If approved, a full or partial refund will be processed within 10 business days using the original payment method.
- You will receive written confirmation of the outcome.
6. Partial Refunds
If part of the project has been completed or delivered successfully, a partial refund may be issued at the discretion of BizScaleX. This will reflect the time, effort, and resources invested up to that point.
7. Dispute Resolution
We believe in trust, transparency, and results. Our team strives to exceed expectations on every project, and we stand by the quality of our work.
8. Our Commitment to You
We believe in trust, transparency, and results. Our team strives to exceed expectations on every project, and we stand by the quality of our work.
Your investment is always protected — we guarantee honesty, accountability, and professional delivery.
If you ever feel unsatisfied, we encourage you to communicate openly with our team so we can make things right before any refund process is initiated.
9. Contact Information
If you have any questions regarding this policy or wish to submit a refund request, please contact us:
- Bizscalex@gmail.com
- +91 9239074253 (WhatsApp Only)
10. Disclaimer
This Money-Back Guarantee Policy is part of BizScaleX’s overall Terms of Service. By engaging with BizScaleX, you acknowledge that you have read and agreed to this policy and the associated service terms. BizScaleX reserves the right to modify or update this policy at any time without prior notice.
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